Exact Synergy > Web-based e-business solution
Synergy unites the workplace and reveals the costs, inefficiencies and redundancies hidden by the complexities of your business. Synergy's Web-based collaboration platform unifies the people, processes and knowledge that matter most to your business, creating an accurate, up-to-the-moment view of your organization's personnel, finance, workflow, documents and asset information, enhancing decision-making, analysis, scenario planning, and ongoing management across your entire business.

Customer Relationship Management (CRM)
The more you know about your customer, the higher the quality of your customer service, account management, and sales efforts. Exact Synergy puts all the relevant information about your customers at your fingertips. It’s available anytime, from anywhere with secure access through a Web browser. All the information your organization has gathered about a customer is available from the customer account card, including your account manager’s visit reports, helpdesk contacts, order history, accounts receivable, and more. Synergy also helps you manage all of the information you need about future customers during your marketing and sales efforts. All of your marketing activities can be controlled in the same system including list management, budget tracking, project deliverables, and results. A real-time overview of the suspects, leads, sales, and revenue forecasts is simple and easy to create.

• Access all customer contacts, correspondence, transactions, and activities in a single central database, securely from anywhere via the Internet or intranet
• Search for individual customer records or segment target customer groups using as many as 50 variables, including industry, company size, location, project, and custom defined fields
• Provide an online portal for your customers to log in and check status reports, billing details, work in process, and submit requests
• Manage marketing activities effectively with advanced project, scheduling, budget, reporting, and workflow functions
• Use the mail merge function to generate automatic communications to customers and prospects
• Use integrated functions for complaint management and customer satisfaction surveys linked to your CRM information
• Generate automatic follow-up activities and reminders using the Exact Event Manager
  
  Fact Sheets
  Synergy Customer Relationship Management
  
  Customer Success Stories
  PADI Americas
  Finplus
  Energyst
  more >>

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Rental
Exact Software offers your rental company the chance to take a step toward becoming an e-business. The rental solution that Exact has developed is based on Exact Synergy. This internet-based rental solution put a (potential) rental contract at the centre and forms the basis of each phase of the rental process.

• Advance availability search of rental items on a real-time basis
• Graphics-based planners of rental items
• generate quotation and proposal with tailor-made format
• Automatic invoicing on the basis of contractual agreements
• Support multiple invoicing period and rental rates on pro-rata basis
• Real-time analysis on occupancy, profits generated per item and revenue by client characteristics
• Link documents such as rental agreements, invoices and reminders to clients

Customer portal enabling customers to check reservations, communications and invoice details via Internet.

Fact Sheets
Synergy Rental

Customer Success Stories
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Exact Field Services
Exact Field Service™ provides a powerful set of business tools to help service organizations optimize the efficiency and effectiveness of their entire team.

Exact Field Service enables organizations to wrap their arms around their entire operational process including customers, vendors, contracts, service orders, preventative maintenance, parts inventory, and invoicing, in one solution and a single database.

Built on award winning Synergy® technology, Exact Field Service enables greater productivity and profitability by allowing multiple users at remote locations to share information in real-time via a secure Internet connection.

From creating a service contract, to scheduling a work order, to recording time and materials, to invoicing, Exact Field Service empowers the organization to streamline processes and improve customer response time.

With Exact Field Service you can:

• Improve customer service response time
• Maximize technician productivity
• Speed billing and improve collections
• Increase the accuracy of your parts inventory
• Automate work order creation and maintenance schedules
• Establish preventative maintenance schedules to minimize downtime
• Offer customers self service capabilities via a Web Portal
• Track time and materials by project, contract, product, location and customer

Fact Sheets
Exact Field Service

Customer Success Stories
Toshiba
more >>

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Exact Globe > Enterprise Resource Planning (ERP)

Exact Globe is tailored for your company’s various different components and processes. From Finance and Inventory to Manufacturing and CRM, as well as Purchase, Payroll and Projects. On top of operational functions, it also provides a variety of analytical tools that you can use to quickly formulate calculations, statistics, reports and evaluations.

Financials

• All of your company’s financial and logistic information in a single central transaction table
• Plentiful information thanks to links between people, means, products and processes
• Up-to-date insight into the cash flow, overall cash situation and value of your company
• Various different functions for making prognoses, budgeting, analyzing and reporting
• Transparent and traceable: ready for Corporate Governance
• Insight into historic, current and future cash flow
• Management cockpit for authorizing and reporting
  
  Fact Sheets
  Exact Globe 2003 - Financials
  

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Logistics

• All departments work with a single integrated information system
• Logistics processes directly linked to financial accounts
• Manage multiple product lines, warehouses and locations with a single system
• Work closely with your supply chain partners (CRM, SCM)
• Publish your catalog in real-time on Internet and in portals
• Centrally update Bills of Material, price lists, special offers and price agreements
• Estimate your stock in real-time
• Advanced functions for bar coding and tracking & tracing of serial/batch items
• Forecasting based on current user data
• Use the MS Excel Add-in for importing and exporting data
• Create security levels, roles and rights for employees
• Define your own performance indicators for management information
  
  Fact Sheets
  Exact Globe 2003 - Logistics

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Manufacturing

• Production directly linked to logistic and financial accounts
• Work closely with your clients and supply chain partners (CRM, SCM)
• Forecasting based on complete production data
• Consistently choose the most favorable situation for production and cost price
• Use the Exact Product Configurator® for new versions
• Link the production planning to the registration of work and leave hours (HRM)
  
  Fact Sheets
  Exact Globe 2003 - Manufacturing

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Project Management

• Project accounts include schedules, documents, people and all financial data
• Create logistic and financial transactions from the project environment
• A variety of overviews and reports show you the current status of projects underway
• Set your own key performance indicators for realtime control information
• Consultancy Portal provides you and your staff onsite access to project accounts
  
  Fact Sheets
  Exact Globe 2003 – Project Management
  
  Customer Success Stories
  EBM Papst
  Tomra
  more >>

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Exact Awards

• "Best Software Supplier of 2007” Computable magazine
• "Computable Award CEO of the Year” for 2007, Computable magazine
• "Best Software Supplier of 2006” Computable magazine award, Netherlands, October 2006
• Exact Synergy "Most Innovative Software Solution” award, Microsoft Annual Worldwide Partner Conference, Minneapolis, June 2005
• Exact Software ranked among top 10 management software vendors in China by panel of experts and government officials, December 2004
• Exact Software recognized as having highest ERP revenues in the Benelux SMB segment, IDC, November 2004
• Exact Software ranked among best 100 companies in Europe with revenues under US$ 1 billion, Forbes, November 2004
• Exact Synergy: PC Magazine's Best of COMDEX Finalist Award in the Enterprise Software category, at COMDEX, Las Vegas, November 2002
• Exact Synergy's Supplier Portal: Cebit America, PC Magazine and eWeek's 'Best Enterprise Software Solution' award at Cebit America, June 2003

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